Sertoma Strong!

Beginning in July 2020 with the implementation of Vision 2020, Sertoma clubs began working with leadership volunteers called Specialists:

  • Mission Specialists – Your Mission Specialist will be there to help your club with mission activities, whether that’s Annual Fund gifts, learning how to support the larger Sertoma & HCOA Mission, or just questions about how it all works together.
  • Communication Specialists – Your club’s Communication Specialist will be in touch once a quarter to talk about Sertoma. Do you need help? Do you have the next great idea? Are you working on expanding? Your Communication Specialist will pass feedback on to the Board and to Staff and also help put you in touch with the right people to help.

Specialist Volunteers

Video Overview

Email us your thoughts on the video!

We want you! We still have volunteer positions open for the 2020-2021 fiscal year, and we’d like you to be a part of Sertoma’s leadership!  Take a look at the job descriptions by clicking the links below and fill out the application at


To facilitate Sertoma’s specialists, training modules for each role are in the works and will be posted once complete. Currently, a few of the modules for Mission Specialists are available.

To access the main training library page, click HERE

To access current Mission Specialist training modules, click HERE

Thank you for your patience as these important training tools are finalized.

  • What is the purpose?
    • It is a strategy to provide strong communication and support to Sertoma members and partners at the community level, and to grow Sertoma service into new communities. The strategy includes:
      • A belief that the critical component of Sertoma is our community-based members/volunteers, and that we can better serve those members individually, and not through a hierarchical or geographical grouping.
      • Leadership roles focused on communication and support of members and clubs at the community level.
      • A leadership structure consistent with the technologies and expectations of society in the 21st century.
  • How does it work?
    • The work of Sertoma includes these areas: communication, training/support and mission growth. Sertoma will recruit, train and support a new volunteer role for the following areas.
      • Communication Specialist: Ensuring the members and Sertoma have consistent, accurate and timely communication is the focus of this role. They will address this by contacting the leaders of their assigned clubs at least once or twice per quarter to (1) listen to the needs and issues of the club and (2) make sure clubs are aware of all resources and information from Sertoma, and (3) connect clubs to trainers or other volunteers to address training and support needs.
      • Mission Specialist: Growth for a 501(c)(3) is measured by increasing service and philanthropy, which requires new and renewing volunteer and donor relationships. The Mission Specialists will work in one or both areas of mission growth. One area is to promote growth of our shared hearing health mission within the current Sertoma family. The second area is working in new communities to engage new people in our hearing health activities/programs. (Hearing Aid Project, A Sound Investment, SAFEEars!®, CELEBRATE SOUND®.) Efforts in this second area will be the work of the Board of Directors in the first year.
    • Each role will have one specialist lead along with a Board member liaison to supervise recruitment, training and performance of each role. The three teams will form the specialist lead team to coordinate and evaluate the support of our clubs as a whole. That committee will report directly to the Board.
  • How does a member/volunteer get recruited to be a specialist?
    • Sertoma will recruit and train interested individuals. The assumption is that many of the current volunteers will continue to want to support or communicate with our community members. The major difference is we are not looking for one person in one area, as this structure is not limited by geography. Members can apply and if accepted will be trained and assigned clubs to support.
  • How do these roles get trained and supported?
    • In the first year(s) training will be held for all of the roles at the same time as our national annual meeting/convention. Sertoma will cover the cost for the training and will provide as able some subsidy for travel and related expenses. As to the expenses for the volunteers in fulfilling their roles, those will come from the budget and revenues as approved by the members. One of the major differences in the new structure is to utilize technologies other than the car to connect with members – which will be a significant savings of both time and money.

Yes, applications are still being accepted for specialist positions!

Once approved, each applicant will complete the training and then receive assignments respective to their specialist position.

If you have any questions about the specialist roles and duties, please don’t hesitate to SEND US AN EMAIL.